Frequently asked questions

Everything we get asked.

And if the answer isn't here, write to us — the house replies to every message.

Discover

What exactly is Cachet?

A digital invitation your guests open like an envelope, from a personal link — no app, no account. The invitation presents your event, gathers the replies (attendance, menus, plus-ones) and shows them to you live.

For which events?

Weddings, birthdays, births, company events — or any other moment that deserves a beautiful invitation. The opening adapts: a sealed envelope for grand occasions, a direct entrance for more understated events.

Do my guests need to install an app or create an account?

No, never. Each household receives a personal link that acts as its key: it opens in the browser, on a phone as well as on a computer.

Can I try everything before paying?

Yes. You compose your invitation freely as a draft — design, colourway, texts, programme — and try it out with a trial link, exactly as a guest would see it. Payment only happens when you activate, once everything pleases you.

Invitations & replies

How do my guests receive the invitation?

Each household has its own link: you share it however you like — WhatsApp, text, in person via a QR code. As an option, Cachet sends the links for you by email or SMS, in each household's language.

What is a “household”?

One invitation: “Famille El Fassi”, “Camille and Jonas”… The link is shared by the household, and several people can each reply for themselves — handy for a couple or a family with different diaries.

What can the reply form collect?

Attendance day by day (if your event has several), the number of plus-ones, diets and allergies, and a little note for you. Replies only reach you — never the other guests.

Can a guest change their reply?

Yes, at any time, from the same link: their reply is shown and can be edited. You always see the latest version.

How do I import my guest list?

From an Excel or CSV file (up to 500 rows per file): you check the preview line by line before the invitations are created. You can also create them one by one from the dashboard.

Languages

Which languages are available?

The invitation exists in nine languages: French, English, Dutch, Spanish, Italian, German, Portuguese, Turkish and Arabic — read right to left. Each household has its language: its link, the invitation and the messages all respect it. Your own texts (welcome note, programme…) are translated from the editor, with the help of AI — up to three languages with L'Essentiel, without limit with La Collection.

Photos & memories

How many photos in the invitation gallery?

Up to 10 photos with L'Essentiel, 25 with La Collection. Every photo is optimised on upload (WebP format) — your guests never download heavy files.

How does the big-day gallery work?

With this add-on, your guests upload their photos from their invitation, from the day of the celebration until seven days after — up to 30 photos per household. You see everything, remove whatever you want, and download the whole set as one archive.

What about voice messages?

Each household can leave you a recorded message (up to one minute) from their invitation — a voice says more than a written note. Only you get to listen.

Pricing & payment

How much does it cost?

One price per event, no subscription: L'Essentiel at €89 incl. VAT (one design, up to 100 households), La Collection at €189 incl. VAT (all designs, unlimited households, unlimited languages, guest list import). Add-ons — email or SMS sending, big-day gallery, voice messages, custom address — can be added à la carte.

How does payment work?

By card, via Stripe — your card details never pass through our servers. The invoice is issued immediately, with your country's VAT.

Do I have a right of withdrawal?

The invitation is supplied immediately after payment: by activating, you request this immediate supply and expressly waive the withdrawal period, as set out in our terms of sale.

Data & privacy

Where is the data hosted?

In the European Union, with no transfer outside the EU. Photos uploaded by your guests are stripped of their technical metadata (including geolocation) upon receipt.

Who can see my guests' replies?

You, and you alone. A guest only sees what their own household has sent; whatever they write or share goes to you only, never to the rest of the guest list.

What happens if I delete my event?

Everything goes with it, immediately and permanently: invitations, replies, photos and messages. Your invitation stays online for as long as you don't delete it.