Sales

Terms and conditions of sale

These terms govern the sale of Cachet plans, charged once per event, with no subscription. They are accepted at the moment of payment.

Last updated — 12 août 2026

1. Purpose

These terms set out the rights and obligations of the publisher and of its customer in connection with the sale of digital invitations and the services that go with them — publication of the invitation, collection of guest responses and any options purchased.

They apply to every order placed on the site, to the exclusion of any other terms. The customer confirms having read and accepted them before validating payment.

2. Seller

The seller is GMC Information Technology SRL. Its full identification — legal form, registered office, registration number, VAT number and contact details — is set out in the legal notice.

3. Plans, options and prices

The service is sold per event, in a single payment, with no subscription and no automatic renewal. Prices are shown in euros, inclusive of all taxes for consumer customers; the rate of value added tax applied is the one in force on the day of the order.

The Essential — €89 per event

One design from the collection, the animated envelope and the full RSVP — menus, allergies, plus-ones. Up to 100 guests and two languages.

The Collection — €189 per event

The entire collection, unlimited guests, unlimited languages with human proofreading, automatic reminders and export of the responses.

Bespoke — from €590

A card designed with one of our partner studios. This work is covered by a separate written quotation, which prevails over the listed price.

Options may be added individually at the time of activation: sending by email, sending by SMS, printed box set, big-day gallery, custom web address. Their price is shown before payment and charged once, together with the plan.

Prices may change at any time; an order is always invoiced at the price displayed when it is validated.

4. Ordering and payment

An order follows three steps: creating the host account and preparing the invitation, choosing the plan and the options, then paying. Validating the payment constitutes acceptance of these terms.

Payment is made in a single instalment, by bank card or by any of the methods offered on screen, through our provider Stripe. Card details are entered directly with Stripe and are never seen or stored by the seller.

The order becomes firm as soon as payment is authorised; if the bank refuses, the order is cancelled without further formality. An invoice is made available to the customer once payment has been collected.

5. Activation and duration of the service

The invitation moves from “draft” to “active” as soon as payment is confirmed. That is the moment the invitation links become openable by guests and the service begins.

The service then remains available until twelve months after the date of the event, so that the responses can be consulted and exported. After that period the invitation is closed and the data deleted under the conditions set out in the privacy policy.

The customer may change the content of the invitation at any time during that period: every guest always sees the latest published version.

6. Right of withdrawal

A consumer customer is in principle entitled to fourteen days in which to withdraw from a distance contract, without giving reasons and without incurring any penalty.

The service sold is digital content supplied without a tangible medium, the performance of which begins immediately upon activation: as soon as payment is confirmed, the invitation is published and the invitation links become usable by guests.

Accordingly, before validating payment, the customer expressly requests that performance begin immediately and acknowledges that the right of withdrawal will be lost once the service has been fully performed. That request and that waiver are obtained through a separate tick box at the time of activation, and a record of them is kept with the order.

As long as the customer has not activated the invitation, nothing is owed and no withdrawal is needed: the draft can simply be abandoned or deleted.

This clause applies Directive 2011/83/EU on consumer rights and the national provisions transposing it. The right of withdrawal is not available to a business customer ordering for the purposes of its trade.

7. Customer obligations and guest data

The customer warrants the accuracy of the information published and undertakes not to distribute any unlawful or defamatory content, or content infringing the rights of a third party — in particular photographs, for which the necessary permissions must be held.

The customer alone draws up and controls the guest list and the questions put to guests. Within the meaning of the General Data Protection Regulation, the customer is the controller of that data; the seller acts as a processor, solely on the customer’s documented instructions.

On that basis, the customer undertakes to collect only information that is useful for organising the event, to inform guests of the use made of it, to make sure they consent where a question concerns sensitive data such as an allergy, and to answer any access or erasure request addressed to them.

The seller, for its part, undertakes to process that data solely in order to provide the service, never to reuse it for other purposes, to impose the same obligations on its own sub-processors, to assist the customer in the event of a guest request or a data breach, and to delete the data at the end of the service.

Finally, the customer is responsible for keeping login details confidential and for the distribution of the invitation links, which contain a personal code acting as the key to the invitation.

8. Conformity and warranties

The seller supplies a service that conforms to its description and to what may legitimately be expected of a digital invitation. Consumer customers benefit from the statutory guarantee of conformity for digital content provided by European Union law.

Any lack of conformity should be reported to the contact address. The seller will then bring the service into conformity within a reasonable time and free of charge; failing that, the customer may obtain a price reduction or the termination of the contract.

The following do not constitute a lack of conformity: interruptions due to announced maintenance, force majeure, a failure of the network or of a guest’s device, or errors in the content entered by the customer.

9. Liability

The seller is bound by an obligation of means as regards the availability of the service. It cannot be held liable for indirect damage, in particular harm to reputation, the loss of an opportunity, or the consequences of arrangements based on incomplete or late guest responses.

In any event, and save in the case of gross negligence or personal injury, compensation is capped at the amount actually paid by the customer for the event concerned.

None of these limits applies where the law sets them aside, in particular in relation to a consumer customer.

10. Intellectual property

The customer receives a personal, non-exclusive right to use the chosen design, limited to the event ordered and to the duration of the service. The artwork, the typographic compositions and the code remain the property of the seller or of its partners.

The customer retains ownership of the texts and images published and warrants holding the rights required to distribute them.

11. Suspension and termination

The seller may suspend an invitation that is manifestly unlawful, after informing the customer where circumstances allow. Suspension gives no right to a refund where it results from a breach by the customer.

The customer may at any time ask for the account to be closed and the data deleted. Services already performed remain payable.

12. Personal data

Full details of the processing operations, the recipients, the retention periods and the rights of data subjects are set out in the privacy policy, which forms an integral part of these terms.

13. Evidence, amendment and severability

The records of the seller and those of its payment provider constitute evidence of the transactions, unless the customer proves otherwise.

The seller may amend these terms; the version applicable to an order is the one in force on the day it is validated.

Should any clause be held void, the remaining clauses continue to apply in full.

14. Governing law, complaints and mediation

These terms are governed by the law of the state in which the seller has its registered office, without depriving consumers of the protection afforded by the mandatory provisions of the country in which they habitually reside.

Any complaint should first be sent to[[EMAIL_CONTACT]]. We undertake to look for an amicable solution within the following month.

Failing agreement, a consumer customer may refer the matter free of charge to the consumer mediation body competent for the seller:

Mediation body

Service de Médiation pour le Consommateur

Registered office

Boulevard du Roi Albert II 8 boîte 1, 1000 Bruxelles, Belgique

Online referral

www.mediationconsommateur.be

Recourse to mediation remains optional. In the absence of an amicable settlement, the dispute is brought before the competent court.