Sales
Terms and conditions of sale
These terms govern the sale of La Lettre — the Cachet digital invitation — and its options, charged once per event, with no subscription. They are accepted at the moment of payment.
Last updated — 1er octobre 2026
1. Purpose
These terms set out the rights and obligations of the publisher and of its customer in connection with the sale of digital invitations and the services that go with them — publication of the invitation, collection of guest responses and any options purchased.
They apply to every order placed on the site, to the exclusion of any other terms. The customer confirms having read and accepted them before validating payment.
2. Seller
The seller is GMC Information Technology SRL. Its full identification — legal form, registered office, registration number, VAT number and contact details — is set out in the legal notice.
3. La Lettre, options and prices
The service is sold per event, in a single payment, with no subscription and no automatic renewal. Prices are shown in euros, inclusive of all taxes for consumer customers; the rate of value added tax applied is the one in force on the day of the order.
- La Lettre — €59 per event
- One design from the collection with all its colourways, the animated envelope sealed with the client’s initials, the full RSVP — menus, allergies, plus-ones —, export of the responses, planning, a 25-photo gallery, import of the guest list and sending of the invitations by email. La Lettre includes 100 invitations and three languages.
- Additional invitations — €25 per block of 100
- Beyond the 100 invitations included, the event’s capacity extends in blocks of 100 invitations, up to 1,000 invitations in total.
- Additional languages — €9 per language
- Beyond the three languages included, each invitation language is added individually, up to the nine languages offered.
- Bespoke — on quotation
- A card designed with one of our partner studios. This work is covered by a separate written quotation, which sets its price.
The number of invitations and languages is chosen at activation and may be increased afterwards from the host’s area: only the difference between the new capacity and the capacity already acquired is then charged. Acquired capacity cannot be reduced.
Options may be added individually, at the time of activation or later from the host’s area: SMS sending (100 messages), big-day gallery, voice messages, the Pack Souvenirs combining those last two, custom address, made-to-measure filmed envelope. The printed box set has been announced but is not yet on sale. The price of each option is shown before payment and charged once: together with La Lettre if the option is taken at activation, otherwise when it is added. Sending invitations by email is included in La Lettre.
The made-to-measure filmed envelope is a video produced by the seller according to the client’s choices (initials, wax and paper from the catalogue). It is delivered to the host’s area no sooner than one working day after the request; until it is delivered, the invitation shows a placeholder video in the same wax and paper, with a seal bearing no initials. One retouch is included, to be requested after delivery.
The SMS sending option only reaches Belgium, France, Luxembourg, the Netherlands, the United Kingdom and Switzerland. A number outside these countries can still be recorded in the guest list, but no SMS is sent to it; the link is then shared by e-mail or by any other means. This list may change along with our carrier's rates.
Prices may change at any time; an order is always invoiced at the price displayed when it is validated.
A promotional code applies at the time of activation, to La Lettre and the options of that activation, one code per activation. It cannot be combined with another discount, exchanged or refunded; it is valid until the expiry date announced with it, and the seller may end it at any time for the future. The discount obtained appears on the invoice.
Referrals. Every account has a personal referral code. A customer who activates their first invitation with another account’s code receives a 10 % discount on that activation (La Lettre, extra invitations and languages, options chosen at activation). The code is entered instead of a promotional code: it cannot be combined with a promotional code or any other discount, and it is valid neither for an account that has already paid for an activation, nor for the code holder’s own activations.
Once payment for the referred activation is confirmed, the code holder (the referrer) receives €10, paid thirty days after that confirmation as a partial refund to the payment method of one of their own activations; if none allows it, the seller pays this amount by other means. No reward is due if the referred purchase is refunded, even in part, or is the subject of a payment dispute with the bank. One reward is due per referral, up to ten rewards per referrer per calendar year; beyond that, the referred customer keeps their discount but no reward is due to the referrer. The reward can be neither exchanged nor transferred, and the seller may refuse it in the event of abuse of the programme, in particular through accounts created to refer oneself. The seller may change or end the referral programme at any time for the future; referrals whose payment is already confirmed are honoured.
4. Ordering and payment
An order follows three steps: creating the host account and preparing the invitation, choosing the number of invitations, the languages and the options, then paying. Validating the payment constitutes acceptance of these terms.
Payment is made in a single instalment, by bank card or by any of the methods offered on screen, through our provider Stripe. Card details are entered directly with Stripe and are never seen or stored by the seller.
The order becomes firm as soon as payment is authorised; if the bank refuses, the order is cancelled without further formality. An invoice is made available to the customer once payment has been collected.
5. Activation and duration of the service
The invitation moves from “draft” to “active” as soon as payment is confirmed. That is the moment the invitation links become openable by guests and the service begins.
The invitation then stays online for as long as the customer does not delete it. Guest responses, together with the photos and voice messages guests have shared, are kept until twelve months after the end of the event, so that they can be consulted and the responses exported; after that period they are deleted under the conditions set out in the privacy policy.
The customer may change the content of the invitation at any time during that period: every guest always sees the latest published version.
6. Right of withdrawal
A consumer customer is in principle entitled to fourteen days in which to withdraw from a distance contract, without giving reasons and without incurring any penalty.
The service sold is digital content supplied without a tangible medium, the performance of which begins immediately upon activation: as soon as payment is confirmed, the invitation is published and the invitation links become usable by guests.
Accordingly, before validating payment, the customer expressly requests that performance begin immediately and acknowledges that the right of withdrawal will be lost once the service has been fully performed. That request and that waiver are obtained through a separate tick box at the time of activation, and a record of them is kept with the order.
The made-to-measure filmed envelope is made to the client’s specifications and is clearly personalised: the right of withdrawal does not apply to this option.
As long as the customer has not activated the invitation, nothing is owed and no withdrawal is needed: the draft can simply be abandoned or deleted.
This clause applies Directive 2011/83/EU on consumer rights and the national provisions transposing it. The right of withdrawal is not available to a business customer ordering for the purposes of its trade.
7. Customer obligations and guest data
The customer warrants the accuracy of the information published and undertakes not to distribute any unlawful or defamatory content, or content infringing the rights of a third party — in particular photographs, for which the necessary permissions must be held.
The customer alone draws up and controls the guest list and the questions put to guests. Within the meaning of the General Data Protection Regulation, the customer is the controller of that data; the seller acts as a processor, solely on the customer’s documented instructions.
On that basis, the customer undertakes to collect only information that is useful for organising the event, to inform guests of the use made of it, to make sure they consent where a question concerns sensitive data such as an allergy, and to answer any access or erasure request addressed to them.
The seller, for its part, undertakes to process that data solely in order to provide the service, never to reuse it for other purposes, to impose the same obligations on its own sub-processors, to assist the customer in the event of a guest request or a data breach, and to delete the data at the end of the service.
Finally, the customer is responsible for keeping login details confidential and for the distribution of the invitation links, which contain a personal code acting as the key to the invitation.
8. Conformity and warranties
The seller supplies a service that conforms to its description and to what may legitimately be expected of a digital invitation. Consumer customers benefit from the statutory guarantee of conformity for digital content provided by European Union law.
Any lack of conformity should be reported to the contact address. The seller will then bring the service into conformity within a reasonable time and free of charge; failing that, the customer may obtain a price reduction or the termination of the contract.
The following do not constitute a lack of conformity: interruptions due to announced maintenance, force majeure, a failure of the network or of a guest’s device, or errors in the content entered by the customer.
9. Liability
The seller is bound by an obligation of means as regards the availability of the service. It cannot be held liable for indirect damage, in particular harm to reputation, the loss of an opportunity, or the consequences of arrangements based on incomplete or late guest responses.
In any event, and save in the case of gross negligence or personal injury, compensation is capped at the amount actually paid by the customer for the event concerned.
None of these limits applies where the law sets them aside, in particular in relation to a consumer customer.
10. Intellectual property
The customer receives a personal, non-exclusive right to use the chosen design, limited to the event ordered and to the duration of the service. The artwork, the typographic compositions and the code remain the property of the seller or of its partners.
The customer retains ownership of the texts and images published and warrants holding the rights required to distribute them.
11. Suspension and termination
The seller may suspend an invitation that is manifestly unlawful, after informing the customer where circumstances allow. Suspension gives no right to a refund where it results from a breach by the customer.
The customer may at any time ask for the account to be closed and the data deleted. Services already performed remain payable.
12. Personal data
Full details of the processing operations, the recipients, the retention periods and the rights of data subjects are set out in the privacy policy, which forms an integral part of these terms.
13. Evidence, amendment and severability
The records of the seller and those of its payment provider constitute evidence of the transactions, unless the customer proves otherwise.
The seller may amend these terms; the version applicable to an order is the one in force on the day it is validated.
Should any clause be held void, the remaining clauses continue to apply in full.
14. Governing law, complaints and mediation
These terms are governed by the law of the state in which the seller has its registered office, without depriving consumers of the protection afforded by the mandatory provisions of the country in which they habitually reside.
Any complaint should first be sent tocontact@yourcachet.com. We undertake to look for an amicable solution within the following month.
Failing agreement, a consumer customer may refer the matter free of charge to the consumer mediation body competent for the seller:
- Mediation body
- Service de Médiation pour le Consommateur
- Registered office
- Boulevard du Roi Albert II 8 boîte 1, 1000 Bruxelles, Belgique
- Online referral
- www.mediationconsommateur.be
Recourse to mediation remains optional. In the absence of an amicable settlement, the dispute is brought before the competent court.